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Terms Conditions

We keep the rules simple: one account per person, fund via Touch 'n Go eWallet or Boost as you like, and play where local law permits. These terms cover how we run your account, handle deposits and withdrawals, and keep the lobby fair.

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surewin888 Terms Conditions
DATA & SECURITY

How We Handle Your Account Information

We collect your name, contact details, payment records, and game activity to run your account and meet regulatory requirements. Your password and payment PINs stay encrypted; we never store your Touch 'n Go eWallet or Boost password. We retain transaction logs for seven years and delete inactive accounts after three years of no login. You can request a copy of your data or ask us to close your account and erase non-regulatory records by contacting support.

What We Collect

Registration details, deposit and withdrawal records, game logs, device information, and correspondence with support — everything needed to operate your account and resolve disputes.

Where Data Lives

Account records sit on secure servers; payment processing goes through certified gateways that handle Touch 'n Go eWallet, Boost, and GrabPay transactions without exposing card numbers or PINs to us.

Retention Policy

We keep transaction history for seven years to meet audit requirements, then archive it. Inactive accounts are flagged after two years and deleted after three, unless regulatory rules require longer storage.

Your Rights

Request a data export, correct outdated contact details, or close your account and erase non-regulatory records by emailing support with your registered name and a brief explanation.

GET HELP

Support Paths for Terms Questions

If something in these terms feels unclear, our support team walks you through it. Reach us by live chat when you're logged in, email for detailed questions, or check the account-help section for deposit, withdrawal, and verification steps.

Live Chat Open the chat widget in your account lobby and ask about any term or rule — we answer in real time and can pull up your transaction history if you need proof of a deposit or withdrawal.
Email Support Send your question to our support address with your registered account name; we respond within 24 hours and keep a written record if your query turns into a formal dispute.
Account Help Centre Browse step-by-step guides for Touch 'n Go eWallet deposits, withdrawal verification, and account closure — each article matches the process our system actually follows.

Terms & Conditions FAQ

No — our terms allow one verified account per person. Multiple accounts trigger an automatic flag, and we close duplicates while forfeiting any bonus balances tied to them.

We credit the account only when the payment name matches your registered name. Third-party deposits are refunded to the source wallet, and repeated attempts may lock your account for review.

Once you request a withdrawal, we verify your wallet or bank ownership — usually within an hour during business days. The funds leave our end immediately after approval and reach your account based on the payment rail's clearing time.

We update terms occasionally to reflect new payment methods or regulatory shifts. When we make a change, we post a notice in your account lobby and send an email to your registered address; continued use means acceptance.

If your jurisdiction bans our service, we notify you by email and restrict lobby access. You can withdraw your balance in full; we process those requests within three business days and never forfeit funds due to legal changes.

Email support with your registered name and a closure request. We return any balance, close the account within 48 hours, and erase non-regulatory records — transaction logs required by audit rules stay archived for seven years.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.